10 years - International Cookware Ltd guarantees their borosilicate glass products for 10 years from the date of purchase against any manufacturing defects, subject to the presentation of a proof of purchase or any photo of the article (with a visible logo- mandatory to apply the quarantee).
The guarantee does not cover damages due to mechanical shocks, falls, misuse or professional use. Products having notches or chips resulting from use and products having been heated on a hob can be weakened and are no longer guaranteed.
For any claim, thanks to send us the following information:
• Describe us step by step the circumstances when your product broke in order to better understand why it happened
• The reference of the article concerned and/or its dimensions
• The place of purchase
• The proof of purchase and/or a picture of the article (with a visible logo or any marking that could prove it is our product)-(Mandatory to apply the guarantee)