Can I exchange my product? 03 May 2021 07:55 Updated We do not offer exchanges, you can only receive a refund. Related articles The product arrived broken/faulty. What should I do ? The order I received does not match what I ordered I'm not satisfied with my product, what should I do? My refund is incorrect, what do I do? The product I purchased is not suitable. Do I have to pay a delivery charge if I return something?