We invite you to make a return request, following the steps below:
1 – Either from your customer profile (if you have created one), click on the relevant order and then on "Return an article"
2 – If you have not created an account, then go scroll to the bottom of the website where you will find a link to "Return policy" for the UK or "Return procedure" for other countries .
You can return any item in our catalog within 14 days of receiving your purchase. (except damaged or defective products).
Items must remain in their original condition (if it is a set, you must return the entire set, otherwise the purchase price will not be refunded).
They must be returned in their original, undamaged packaging.
They must not have been used.
We will then do what is necessary to reimburse you (no exchange is possible).
For any defective or damaged item that you have received, we invite you to use our contact form, available in the "Help and contact" section of our site, to send us photos of the items and the package. We will then tell you whether a return of the item is necessary or not.