If you have received one or more broken or defective items, we invite you to contact us via our contact form Send a request by choosing as subject “my order on the Pyrex e-boutique” then “I received a broken item /defective in my order".
In order to respond to you as quickly and as best as possible, please attach as many photos as possible of the damaged items as well as the package (as a whole with the label visible if possible) and give us as much detail as possible on the items (dimensions for example if you received several dishes from the same range)